I don’t often get my nails done because I consider it a major luxury. I went to the Dream Nails today in Fourways Mall. Fourways Mall is currently under extreme construction. It is quite chaotic finding parking and maneuvering your way through the mall but once you enter the Dream Nails boutique, you find yourself at peace.
The decor is crisp showing off the products they use and the products on sale. I was given the colour collection and a glass of lemon water so help me make my choice. The beautician that was supposed to do my nails was just finishing up with another client and I couldn’t help but notice just how excited she was about the nail design she had just completed. As I sat down to be helped, she was gushing about how well the nails turned out. Her passion was immediately evident and as I showed her my choices, the passion continued.
She thoroughly explained every step she would be taking and why she would be doing it. Although she had not been originally trained by Imbalie Training Academy she told me that they continuously had courses at the head office so that they could keep up with all the latest trends and the new beauty fads. She further went on to explain that they try every product and service out themselves before they offer it to a customer. By doing it themselves they are able to truthfully tell the customer the side-effects of the product or service being offered.
Conversation was largely governed by small talk, talking about the extent us girls go to look good. I expanded on the topic by adding that it has always been like that. Women have always gone through extreme lengths to look good. I merely touched on the topic but I was pleasantly surprised when she continued with it. I found her to be extremely knowledgeable about beauty history which was pleasant. The beautician finished off my manicure by exfoliating my hands and giving me a hand massage.
I came in flustered and confused but left not only feeling fabulous but also feeling entertained by the whole experience. It is clear that the staff were all well trained and eager to please the customer. In the world of service it is always comforting to know that the staff is concerned with your happiness. Thank you, Dream Nails!
By: Kriszti Bottyan