Customers at various Topshop locations across the U.S, which are currently being hosted by Kylie Cosmetics pop-up shops, are voicing complaints about the shops being ‘gross’. YouTubers have noted that in addition to the makeup — such as palettes, lip glosses, and concealers — being opened and tarnished by people wanting to test them, the displays are smeared with the various products. Topshop employees have also failed to control the situation and freely allowed costumers to open products to try them out. YouTuber Rich Lux explained in a video:
“There was this table with Kylie makeup in it, and it was just all thrown together. People not only used put it on their hand, put it on the white table, put it on the glass, and then threw away the cap. The packaging was torn and looked like a hot friggin’ mess. Off to the side was some more of her products, and it was basically a hot mess too. I was like, why is this all thrown together? It almost looks like it was Marshall’s or T J Maxx … almost like a swap-meet.”
Another YouTuber called Halsey is my real name, had this to say:
“The only way I can truly describe it is that if you’ve ever been to a Forever 21 and you walk to the register they have those little last-minute things you can throw in your bag, like $1 or $4 makeup and scrunchies. They looked really picked through. That’s the vibe that I good. It was a lackluster and depressing feel. It was in no way what I thought it would be. It speaks volumes for the fact they have these beautiful PR packages going out for marketing, yet they can’t spend the extra money to have quality control or a sales rep in the store, helping someone or taking care of their products.”
It will be interesting to see how Kylie’s team handles the situation. It might very well be a Topshop problem but the pop-up shop is closely linked to Kylie’s brand and therefore it is up to her to do something about it, for her own good.